SRI RAMLA DALI; ISMET SULILA; JURIKO ABDUSSAMAD. PENGARUH PERILAKU BIROKRASI TERHADAP KUALITAS PELAYANAN PUBLIK DI SAMSAT KOTA GORONTALO. Journal Education and Government Wiyata, [S. l.], v. 2, n. 4, p. 447–457, 2024. DOI: 10.71128/e-gov.v2i4.166. Disponível em: https://journal.wiyatapublisher.or.id/index.php/e-gov/article/view/166. Acesso em: 16 feb. 2026.