QUALITY-DRIVEN USER SATISFACTION IN INDONESIA'S PUBLIC DIGITAL HEALTH PLATFORM: AN EMPIRICAL ASSESSMENT BASED ON THE UPDATED DELONE AND MCLEAN INFORMATION SYSTEMS SUCCESS MODEL
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Kualitas aplikasi kesehatan digital menjadi faktor penting dalam membentuk kepuasan pengguna serta mendorong pemanfaatan layanan kesehatan berbasis teknologi. Penelitian ini bertujuan menganalisis pengaruh kualitas sistem, kualitas informasi, dan kualitas layanan terhadap kepuasan pengguna SATUSEHAT Mobile dengan mengadopsi Updated DeLone and McLean Information Systems Success Model. Penelitian menggunakan pendekatan kuantitatif dengan desain survei cross-sectional, sedangkan analisis data dilakukan menggunakan regresi linear berganda. Hasil penelitian menunjukkan bahwa kualitas sistem, kualitas informasi, dan kualitas layanan berpengaruh positif dan signifikan terhadap kepuasan pengguna. Di antara ketiga variabel tersebut, kualitas sistem memberikan pengaruh paling dominan. Secara simultan, ketiga dimensi kualitas mampu menjelaskan 70,9% variasi kepuasan pengguna, yang menunjukkan kemampuan prediktif model yang kuat. Temuan ini memperkuat relevansi Updated DeLone and McLean Information Systems Success Model dalam mengevaluasi keberhasilan sistem informasi kesehatan digital sektor publik. Selain memberikan kontribusi pada pengembangan literatur, hasil penelitian juga memberikan implikasi praktis bagi pengembang SATUSEHAT Mobile dan Kementerian Kesehatan Republik Indonesia untuk terus meningkatkan stabilitas sistem, kualitas informasi, serta responsivitas layanan guna meningkatkan kepuasan pengguna dan mendukung percepatan transformasi ekosistem kesehatan digital di Indonesia.
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Referensi
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